TACKMARKET EUROPE - DISPUTE RESOLUTION PROCESS

Effective Date: 14 April 2026

These Terms and Conditions govern the use of the TackMarket Europe website and services located at [https://tackmarket.eu] ("Site" or "Platform"), which is operated by TackMarket Europe ("we," "us," "our"). In the event of a dispute between a buyer and seller, TackMarket Europe will mediate the dispute based on the following process.

1. Introduction

At TackMarket Europe, we strive to maintain a fair, transparent, and safe marketplace for both buyers and sellers. In the event of a dispute, we provide a clear and structured process for resolution. The decision of TackMarket Europe is final and binding on all parties.

2. Types of Disputes We Handle

TackMarket Europe will handle disputes related to transactions, including but not limited to:

  • Product Not Received: The buyer claims they did not receive the purchased item.
  • Item Not As Described: The buyer claims the item differs materially from the description or images provided by the seller.
  • Damaged or Defective Goods: The buyer claims that the item is damaged or defective upon receipt.
  • Return and Refund Issues: Disputes related to whether returns are accepted or whether refunds have been issued.

3. Dispute Reporting and Resolution Process

3.1 Reporting a Dispute

  • Buyers: Buyers who encounter an issue with their purchase (e.g., product not received, item not as described, etc.) must report the dispute via the TackMarket Europe platform within 3 days of receiving the product.
    • The buyer should submit the dispute through the “Order History” section of their account or by contacting sales@tackmarket.eu.
    • Buyers should include all necessary supporting evidence (e.g., photos, tracking numbers, or communication with the seller).

3.2 Seller’s Response

  • Upon receiving a dispute notification, the seller will have up to 5 business days to respond.
    • Sellers must provide evidence supporting their case, such as proof of shipment (tracking number, insurance), product details, and any communication with the buyer.

3.3 Mediation by TackMarket Europe

  • If a resolution cannot be reached directly between the buyer and seller, TackMarket Europe will mediate and make a final decision.
    • TackMarket Europe will review all submitted evidence from both parties, including product details, shipping information, and buyer-seller communication.

3.4 Resolution and Outcome

  • Possible Outcomes:
    • Refund to Buyer: If the dispute is resolved in favor of the buyer (e.g., the item was not received or is damaged), the buyer will be issued a full refund.
    • Product Return: If the buyer is entitled to return the product (e.g., it was not as described or damaged), the seller must accept the return and issue a refund once the item is returned.
    • No Action: If the dispute is resolved in favor of the seller (e.g., the product was delivered as described and no fault was found), the seller will retain the funds.
  • Final Decision: The decision made by TackMarket Europe is final and binding on all parties involved. Both the buyer and seller agree to abide by the resolution.

4. Seller Obligations in Disputes

  • Shipping Insurance and Tracking: Sellers must ship all products with insurance and tracking to protect themselves and the buyer.
  • Communication: Sellers are required to respond promptly and courteously to any dispute notifications and cooperate with the resolution process.

5. Dispute Fees

  • Administrative Fee: If a dispute is resolved in favor of the buyer and the seller is found to be at fault, an administrative fee may be charged to the seller to cover the costs of mediation and resolution.

6. Exclusion for Certain Products

Certain products, such as used or personalized items, may be excluded from the 14-day cooling-off period for returns (see Refund & Return Policy). These exclusions will be outlined at the time of purchase.

7. Consumer Protection

Buyers have certain rights under EU Consumer Protection Laws, including the right to cancel a purchase within 14 days of receiving the product, except for used items, personalized goods, or goods that are sealed and opened after delivery (see the Refund & Return Policy for full details).

8. Appeal Process

  • If either party is dissatisfied with the final decision, they may appeal within 5 business days by providing new or additional evidence not previously available.
  • The appeal will be reviewed by TackMarket Europe, and the final decision will be binding.

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